Information we may collect about you
When using this web site we may ask you for some personal information. You are free to decide as to whether you will give this information to us. Some services that we offer may not be available if you do not supply the information requested.
We may request personal information in the following circumstances.
· purchase or reserve a product with us.
· submit a product enquiry to us.
· provide us with feedback about our web site.
· register to receive emails about our products and special offers.
· take part in one of our online surveys.
We may collect technical information about your computer when you visit our web site. This may include you IP address, operating system, web browser software, screen resolution and referring web site.
We do not link any of this computer information to any personal information we hold about you. This information is used purely to ensure our web site is built to provide the best experience for you.
How we use this information:
To fulfil booking requests
When you book or reserve a product with us we will hold the information you submit to process, administer and account for your booking. You should expect to receive an email confirmation from us shortly after you complete your booking or reservation. In addition we may call you if necessary to fulfil the service offered to you.
The information you provide may be passed to third parties as necessary to provide the services requested. These third parties may be located outside of the UK.
If you submit a property enquiry to us using one of the forms on the web site, we will pass this information to the concerned property owner(s). You can expect to receive and email or a phone call as a follow up to a property enquiry.
If you submit feedback to us regarding our services, then we will use the information submitted to improve our services. We may contact you by email or phone to discuss any feedback that you provide.
If you volunteer to take part in a survey on our web site, then any information collected will only be used for statistical purposes. You personal information will not be identifiable from the results of any survey.
Properties and special offer emails
If you register to receive property emails from us you can expect to receive emails regarding all of our travel services and properties. The details you submit to receive this information is not used for any other purpose and will not be shared with any third parties.
Is your information secure
Other web sites
Can we change this policy?
Windsor Palms Florida reserves the right to change and amend this policy for any reason. The policy which was in place at the time you submitted information to us will apply.
Feedback, comments and suggestions
Windsor Palms Florida welcomes your questions and comments about privacy, as well as any other aspect of our service. Please use the following page to get in touch with us by email.